Showroom Enquiries

Do you have a showroom? Where is your showroom located?

We are actually an online based store (www.lavino.com.my). However, do feel free to come and enjoy an offline experience at our Puchong Showroom, the location which can be found here. Unfortunately, not all models in online store are available in showroom, so feel free to shop for your furniture online with our 14 Days Free Return promise! 

I have noticed other LAVINO Offline Stores in Kelantan, Penang, Ipoh... etc. Are they the same store as LAVINO.COM.MY?

LAVINO.COM.MY is operated individually and carrying different product models from offline stores. The only associated offline store would be our Puchong Showroom.

 

Product Enquiries

I would like to understand more about the product's materials, can you please clarify?

Kindly refer to our individual product page for the full product description.

NANOFLEXX Compact & Roll Mattress: How long can I keep the mattress if I don't open the box?

It is advisable to unbox the NANOFLEXX Compact & Roll Mattress within 6 months from the date you have received your goods. You may also refer to the given product warranty instructions manual for more detailed information, Thank you.

Do you have free installation for all products?

We do provide basic installation for selected products. You may refer to the respective installation information from the product page.

How do I test/ check the quality of the product?

We are known as an online store (www.lavino.com.my) however do feel free to enjoy an offline experience at our Puchong Showroom. Don't forget to set your mind at ease with the 14 Days Free Trial from our LAZADA store. No more worries when shopping online!

 

Purchase Enquiries

What is the available payment method?

We do provide several types of payment methods, Kindly refer to our Payment & Shipping Policy.

Do you offer installment plan?

We DO NOT offer any installment plan at this moment for our website products. However we do accept this on our third party platforms i.e. LAZADA Store. Please refer to our LAZADA Store for more information if you wish to understand more about available installment plan for selected products.

How can I claim my discount voucher?

At your checkout page, click "Use Gift Voucher" bullet button, enter your gift voucher code in the given column and click the "APPLY VOUCHER" button. Your total amount after discount should be reflected instantly. Should there be any technical issue, please screen shot your webpage and email to us at [email protected]. We shall get back to you within 24 hours working time.

Do you provide any bulk purchase offer/ commercial project quotation?

We do have bulk purchase offer for commercial project. Please send in your enquiries to us via email at [email protected].

 

Delivery Enquiries

Do you provide free delivery?

We do provide you with free delivery within the Klang Valley if your total purchase has met the minimum purchase amount of RM 1,000. You may refer to our respective delivery charges from the product page.

Do you deliver to outstation besides Klang Valley?

We only deliver within the Klang Valley and Selangor district for this period of time. For outstation custom delivery request, please email us at [email protected] We will come back to you by soonest possible on the potential arrangement and outstation delivery cost.

How long is your delivery time?

Our standard delivery time is 8 - 21 working days depending on your purchase platform and product. Please refer to our product page for more information. Kindly be rest assured that we will be in contact with you 1 day prior to your delivery date. For selected campaign's promo & LAZADA items - It is entitle to 8 working days of delivery timeline. As for all the listed general items in LAVINO.COM.MY - It is 14 to 21 working days of delivery timeline.

Can I make special arrangements if I want to have dedicated delivery date & time?

At this moment we apologise that we are only able to deliver within the 8 to 21 days time frame. However we do provide a pick up option if you would like to arrange your own immediate collection (For small items). Unfortunately, we can't guarantee you the stock availability for the items you are looking for. However do feel free to contact us at 016-332 9592 to check on the product stock availability before your purchase. Thank you.

Can I request weekend delivery? Or any special delivery request?

You may enter your special request or any additional instructions during purchase checkout. We will come back to you by soonest possible on the potential arrangements.

It has been more than 21 days and I have still not receive my items.

Please accept our sincerest apologies on the inconveniences and dissapointment caused. Please fill up our Complaint & Return Form. Our respective personnel will follow up with you personally within 24 hours working time.

I have submitted my complaint form and waited for more than 24 hours with no response.

Please accept our sincere apologies on the inconveniences and dissapointment caused. Please provide us your ordering number via our enquiries number, 016-332 9592 for immediate update during working hours.

Can I request your lorry driver to help me get rid of my old furniture?

Unfortunately, we do not include old products dismantling and discharge from our end. You may discuss directly with our appointed transporter on the requested services, and normally it will comes with an additional charge from the transporter, who is an individual agent.

 

Warranty & Claims Enquiries

Do you provide product warranty?

Yes we do! All products purchased from LAVINO.COM.MY will be assured with a minimum of 3-months product warranty. Certain products are entitle up to 10-years and above too! Please refer to the respective product page for more information. Once you have received your purchased product, you would be given a warranty notification letter where you need to register your product warranty from our online store (www.lavino.com.my/warranty). You may check the Product Code from the respective product page in our online store. Kindly refer to our Warranty Terms & Conditions from our online store.

How do I activate my product warranty?

You just need to fill-up the requested details from our Warranty Activation Form and click the "ACTIVATE WARRANTY" button. You should have received a notification email with a warranty activation number. Please keep the email together with your original purchase invoice for future claim purposes.

If I am not satisfied with the product quality, can I return the product?

Unfortunately we do not cover personal comfort's expectations therefore we are unable to accept return unless it is due to manufacturing defect(s). If you have purchased the product from our LAZADA Store, you will be entitled to the 14 Days Free Trial. Please refer to LAZADA Return Policy for more information on the product return procedure.
GENTLE REMINDER: All transportation & minimal administrative charges will be born by the customer. If you have purchased the product from our online store (www.lavino.com.my), we may not be able to proceed on your product return if there is no manufacturing defect(s) that can be examined through photo proof.

I have received a broken/ malfunction product, how can I return/ replace the product?

Our sincerest apologies if this mishap happened. Please fill up our Complaint & Return Form. Our respective personnel will follow up with you personally within 24 hours during working hour. You may also refer to our site Terms & Conditions for more details information.

Can I know how long it will be until I have receive my refund?

For credit card purchases, please allow 7 to 14 Working Days for the refund process by MOLPay to be reflected in your respective account.. For other payment methods, Kindly email us at [email protected] with these following details, ( Full Name, IC Number, Bank Account Number, Bank Name, Account full name and contact number ) Upon receiving this email the refund process would take around 14 to 21 Working Days. (Please refer to our site Terms & Conditions clause 10 for further information)

 

Shall there be any further enquiries, please send in through the form below.

For any product or service complaint, kindly submit through our Complaint & Return Form.
We will get back to you within 24 hours working time.

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