Payment Policy

FPX via MOLPay

Supported Online Banking

1) AffinOnline 2) Allianceonline 3) AmOnline 4) iRakyat 5) CIMBClicks 6) BankIslam 7) [email protected] 8) KFH Online 9) i-muamalat 10) OCBC Online Banking 11) Standard Chartered Online Banking 12) UOB Personal Internet Banking 13) HongLeongconnect 14) Maybank2u 15) RHBNow

IMPORTANT NOTE:

  • Make sure you have valid mobile phone number that can receive authorization code from an Issuing Bank
  • You will redirect to MOLPay Payment Gateway for online banking transactions. For more information about MOLPay, do visit https://www.molpay.com
  • Your online banking information is secured and safeguarded when shopping at our website. All information is encrypted and sent through secured and protected channels

Visa / MasterCard Credit Card / Debit Card via MOLPay

IMPORTANT NOTE:

  • We only accept Visa and MasterCard Credit Card / Debit Card
  • Make sure you have valid mobile phone number that can receive authorization code from an Issuing Bank
  • You will redirect to MOLPay Payment Gateway for Credit Card / Debit Card transaction. For more information about MOLPay, do visit https://www.molpay.com
  • Your Credit Card / Debit Card information is secured and safeguarded when shopping at our website. All information is encrypted and sent through secured and protected channels.

Manual Online Bank Transfer/ Manual Offline Bank Transfer

IMPORTANT NOTE:

  • If you choose to pay via this option, please follow the instructions below and perform payment within 72 hours to avoid your order from being cancelled.
  • We will not process your order if the payment paid is less than your order total amount.
  • If you have paid more than the order total amount, we will issue a refund in the form of our Online Store Credit.

Step 1:

You can Interbank GIRO or deposit the payment using Online Banking/ Cash Deposit Machine/ Automated Teller Machine/ Over The Counter to the following bank account details:

Beneficiary Bank : MALAYAN BANKING BERHAD
Beneficiary Account Name : LAVINO HOME CENTRE SDN BHD
Beneficiary Account Number : 513014033041

Step 2:

After payment made, do scan/ snap photo of the payment receipt using camera/ smartphone/ scanner. (Save in JPG, GIF, PNG or PDF format)

Step 3:

Kindly reply your Confirmation Order email together with the payment receipt attachment to [email protected]

It is important for us to have the following information within the email:

  1. Name
  2. Contact Number
  3. Order Number

Step 4:

Once the payment receipt have been received by us, it will take 1 to 2 Working Days to confirm your payment with our bank.

Step 5:

Once the payment is confirmed, your order will be processed accordingly.

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Shipping Policy

Currently we only provide delivery within Peninsular Malaysia.

Shipping Rate:

STATE / AREA RATE
Kuala Lumpur, Selangor, Negeri Sembilan, Putrajaya RM 50
Perak, Malaka, Johor, Pahang, Pulau Pinang, Kelantan, Terengganu, Kedah, Perlis RM 100
Langkawi RM 800

Courier Service via GDEX

  • Your order will be processed accordingly and update with GDEX tracking number.
  • For order fall on Friday after 0000 (GMT +8) / Saturday / Sunday / Malaysia Public Holidays, we will process on the next business day.

You can track your parcel via :

GDEX : http://www.gdexpress.com/malaysia/e-tracking
Contact Number : 603-64195003

Once received your goods, kindly check the condition. For any damage caused during delivery, you may call 6016-332 9592 for further assistance

Walk-in Collection

If you wish to proceed on walk-in collection, please select the dedicated collection place during checkout. You will be notified when purchased product(s) are ready for collection.

Condo/ Apartment Delivery

  • Should delivery via staircase be deemed safe and necessary, additional charges per item will be as following:
    1. First non lift-accessible storey free of charge (i.e. staircase delivery from ground floor to level two is free)
    2. Additional RM30 per item transported to a subsequent non lift-accessible storey (i.e. staircase delivery of a wardrobe and a mattress to the 4th non-lift accessible storey (i.e. Level 4 of a shophouse etc) will cost an additional RM180 [(1 X 2 X RM0) + (3 X 2 X RM30) = RM180].
  • For condo/ apartment delivery, this is subjected to the management of your residence.
  • Please do get approval from your respective management for our team to be able to ensure a smooth delivery.
  • Please do note that we are NOT available to provide delivery to condo and serviced residence on weekends. Apologies for the inconvenience caused.
  • For special delivery arrangement, please call us at 6016-339 1602 with your ordering number so that our HQ Delivery Team will make the necessary arrangement OR email us your Order Number and request to [email protected]. We will come back to you by soonest possible on the potential arrangement.

Shall there be any further enquiries, please send in through the form below.

For any product or service complaint, kindly submit through our Complaint & Return Form.
We will get back to you within 24 hours working time.

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